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A member of the Gartner Blog Network

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    Sometimes I think Clayton Christensen’s great work on disruptive innovation has become almost too successful. In recent years, protagonists inside companies, urging digital change, have come to rely on it too much. “If you don’t act, you will be disrupted!” they say. “Remember Kodak!”  “Don’t get Ubered!”. I have used these arguments myself many times. […]

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    In our book Digital to the Core, Graham and I identify three digital macro forces that are compelling businesses and whole industries to change. These technology related forces are powerful enough to be considered alongside others in business scenario and strategic planning – such as customer demographics and energy prices. The second of these forces is […]

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    Issuing a vague call for more digital innovation without thinking how your people are likely to respond to it, could do more harm than good. Listen above or read below, the same text. Recently I was advising the COO of a major organisation, on innovation management. The organisation had tried a few times in the past, but […]

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    It is December 31st 2015 and like many people I am thinking about my New Year’s resolutions. Some people think that they are a waste of time – but resolutions seem to work well enough for Marc Zuckerberg’s self-improvement. ( Listen above or read below – the same text ) The natural boundary between two years and the […]

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    Do you believe New Year’s resolutions are too old fashioned – too analogue – for the digital age? Marc Zuckerberg, the CEO of Facebook doesn’t think so. He sets himself a major new self-development challenge, outside of his mainstream job, every year. So should you. It’s too easy to fall into a rut of repetition, […]

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    Even if they have reasonably good strategies and an intent to commit investment, many medium and large conventional corporations in traditional industries still struggle to advance their digital business capabilities. Often the issue is about learning to take risks in a different way and shifting to a more exploratory culture. Traditional companies are organisational machines […]

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    Recently, Graham Waller and I ran a couple of online Gartner webinars about digital business leadership. As usual for those sessions, we operated several live polls of the online audience, interspersed within the hour of presentation. The session attendees were a broad mix of senior managers, senior professionals and executives from technology and business roles […]

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    I recently gave a talk about digital business to some country business unit managing directors and other senior executives of a large global group company. Afterwards, the legal officer remarked to me that he had understood the message. He must become a digital legal officer. I was heartened by that. It’s an example of a […]

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    In early March 2016 one the business world’s most admired companies introduced something rather special. 40 years after the invention of the Nespresso machine, the latest models are going digital. It’s a pivotal example of digital business in action. [ Listen above or continue reading below – the same content ] The Nespresso business of Nestle is one […]

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    My local McDonalds is closing. Only for a week though – they are doing a refit. The printed flyers (leaflets) that explain the reasons to customers, make two promises. First, the food will be fresher. Second the customer experience will be more digital. Through this simple, clear marketing the company is demonstrating how the digital […]

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    The average age of large company chief executives is over 50. That means they have seen and navigated quite a few global economic and macro environment shock moments through their managerial careers and several in this century already – such as 9/11, the $145 oil spike and the Arab Spring.  CEOs will rely on patterns and experiences […]

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    Brexit is fairly drastic economic and political surgery. In the long term it might be good for UK business. In the mid-term, it will hurt. Gartner is not an economic forecasting house. Our goal is to provide the technology-related insight necessary for our clients to make the right decisions, every day.  But of course to do that […]

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    “We got through the Great Fire of London, The Plague, The Blitz and Lehman Brothers and I’m sure we can survive Brexit” – it is reported that the deputy major for business said at a London Fintech conference this week. Gosh, does it really warrant those comparisons – in a technology related business context? I’ve been […]

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    Over the past couple of months I have been in a few executive conversations where a new digital business strategy thought has been coming up. Some business leaders think their company is so far behind it may never be able to catch-up and should not try. Instead they wonder if they could skip a digital […]

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    Over the years, since the end of the financial crisis – like many others I have been watching and analyzing the digital awakening of the conventional corporate world.  First they pondered the Kodak case, then they started to move. Gradually – and sometimes frustratingly slowly and clumsily, they started to act. Leaders amongst leaders in […]

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    Economists across the world are both puzzled and concerned about an apparent dip in long term productivity growth. Their worries are giving rise to frequent business news editorials about the issue. It matters because the long term advancing wealth and prosperity of nations can only be based on improved productivity. If we can make and […]

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    As we have said many times over the last few years: every industry will be digitally remastered. That means its products and services will become significantly digital. The digital proportion of what customers buy from you will rise, not just how those customers were attracted to you (digital marketing) or how they transact (e-commerce). This applies […]

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    “What do you think is the single most important factor for digital business success?”. I was asked that question recently. It was half way up a mountain, at an executive retreat in a beautiful meeting room with large leather armchairs, windows looking out at snowy peaks and a roaring log fire. Initially my mind started to […]

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    Recently I read a business news article about a techquisition. A large traditional model company bought a smaller online-only company that had invaded its sector. They paid a high price. The writer suggested this could represent a ‘leapfrog’ digital strategy for the acquiring company. To my eye it was not that – not at all. It was a […]

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    Reading the tech news today, I learned that it is the 10th anniversary of the launch of the first Apple iPhone. That decade really did fly past quickly didn’t it?  I remember the decade before that as well –  as we got better and better at mobile devices.. Palm Pilot, Nokia 7110, iPaq, Blackberry.  Nowadays […]

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