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No European Digital Giants… #Fail ?
A reminder – this post is the (half-baked) opinion of an individual analyst, not an agreed and published Gartner position. If you are Chinese and you are reading this you might use WeChat daily and...
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Three reasons the next downturn will be different.
“The signals are everywhere” a corporate financial specialist said to me recently. Many people are concerned that a global economic downturn is on its way, or perhaps already in its early stages....
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Why the corona-crisis will accelerate corporate digital transformations
Pick any piece of software you have been using today. What version number is it… 3.1, 5,2, 10.1 perhaps? We think contemporary digital change is fast, but it is nothing compared to the pace of...
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Freeskilling – a radical rethink to close the talent gap
A joint post by Mark Raskino and Graham Waller, co-authors of the book Digital to the Core Freeskilling could be an answer to one of the biggest questions in business today: “where do we get the...
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A shout-out for the unsung heroes of tech resilience
Every Thursday at 8pm the whole locked-down population of the UK go out on their doorsteps and balconies. For one minute they clap, cheer and bang on saucepans. It’s a powerful social celebration of...
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Dear CEO, does your B2B website need a “how to buy from us” page?
During these crisis times companies are thinking the unthinkable. They are scrabbling to fix problems they have never faced before, applying ideas they only just dreamt up.. then executing at speed,...
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Ten Machines That Could Become Customers in This Decade
One of my favourite presentations at this year’s Gartner IT Symposium event series, is one that Don Scheibenreif and I developed as part of our long term work on machine customers. This emerging...
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Four slightly less obvious benefits of Amazon’s Just Walk Out Technology
[Reminder: this blog is personal observation, not Gartner research. I am a digital business generalist. I do not cover retail technology] Earlier this year an Amazon Fresh store arrived in my West...
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Why Metaversial Business Is a Very Long Way Off
[Reminder – these blogs are analyst personal opinion, not Gartner published research] “Open up your firewalls to let your people access us!” said Philip Rosedale, founder of Second Life, as I recall....
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Why “crypto winter” is an exaggerated, unhelpful misnomer
When everyone has a megaphone they all shout louder. Today’s social media cacophony creates all sorts of unwanted side effects. One of those is the tendency to pick exaggerated and more vivid language...
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Taylor Swift, Ticketmaster and the Machine Customer Future
Let’s start this post with a quote from Ticketmaster (with my bold emphasis) “Historically, we’ve been able to manage huge volume coming into the site to shop for tickets, so those with Verified Fan...
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How AI tech like ChatGPT could help Machine Customers disrupt markets
In case you missed it, in December a company called DoNotPay demonstrated how it had harnessed the power of ChatGPT to do the live renegotiation of a consumer’s Comcast telecom bill. The company...
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What do machine customers and the the four-day week have in common ?
The answer is something called ‘life admin’. Recently, Cambridge University researchers revealed the results of a major trial of a four day week. Many companies took part for an extended period – from...
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A beer mat as a digital sign of our times
A couple of weekends ago I spent a very pleasant Saturday afternoon and evening in Liverpool. A couple of decades ago, I’m not sure I would recommend that. But these days – the bars, restaurants,...
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ChatGPT plugins will accelerate the advancement of Machine Customers
The pace of generative AI advancement is just dizzying isn’t it? This week came news that OpenAI is now offering ChatGPT plugins. These “enable ChatGPT to interact with APIs defined by developers,...
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Why we might not power Earth from space
One of the big ideas that futurists seem to favor a lot these days, is the thought that we could generate much of our energy in space rather than down here on Earth. There are are suggestions such as...
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Avoid an asymmetry assumption in customer AI strategy
I’m one of a small band of analysts at Gartner who survey and research CEOs. My primary interest is in how macro trends are shaping their thinking and the implications of that for technology related...
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Machine Customers Will Absorb the Work Companies Foist on Us
The BBC gets criticized a lot but one of its jewels is Radio 4, the channel described as: “a station for anyone interested in intelligent speech”. I have been listening to it my whole life. Recently it...
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Is Vision Pro the TV Set Apple Never Made?
How many times have you seen a plumber, electrician or mechanic whip out their phone to use its LED light to peer into a dark space? A smartphone is massively over engineered as a flashlight – and yet...
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A Reminder About Artificial Intelligence and the Hype Cycle
I think it is reasonable to say we are all experiencing quite a lot of hype about AI related matters at the moment. But what is the specific subject of that hype? Really, it is about a subset of AI...
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