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What do machine customers and the the four-day week have in common ?
The answer is something called ‘life admin’. Recently, Cambridge University researchers revealed the results of a major trial of a four day week. Many companies took part for an extended period – from...
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A beer mat as a digital sign of our times
A couple of weekends ago I spent a very pleasant Saturday afternoon and evening in Liverpool. A couple of decades ago, I’m not sure I would recommend that. But these days – the bars, restaurants,...
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ChatGPT plugins will accelerate the advancement of Machine Customers
The pace of generative AI advancement is just dizzying isn’t it? This week came news that OpenAI is now offering ChatGPT plugins. These “enable ChatGPT to interact with APIs defined by developers,...
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Why we might not power Earth from space
One of the big ideas that futurists seem to favor a lot these days, is the thought that we could generate much of our energy in space rather than down here on Earth. There are are suggestions such as...
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Avoid an asymmetry assumption in customer AI strategy
I’m one of a small band of analysts at Gartner who survey and research CEOs. My primary interest is in how macro trends are shaping their thinking and the implications of that for technology related...
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Machine Customers Will Absorb the Work Companies Foist on Us
The BBC gets criticized a lot but one of its jewels is Radio 4, the channel described as: “a station for anyone interested in intelligent speech”. I have been listening to it my whole life. Recently it...
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Is Vision Pro the TV Set Apple Never Made?
How many times have you seen a plumber, electrician or mechanic whip out their phone to use its LED light to peer into a dark space? A smartphone is massively over engineered as a flashlight – and yet...
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A Reminder About Artificial Intelligence and the Hype Cycle
I think it is reasonable to say we are all experiencing quite a lot of hype about AI related matters at the moment. But what is the specific subject of that hype? Really, it is about a subset of AI...
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Machine Customers could skyrocket when Alexa gets LLM chat
I speak to Amazon’s Alexa many times a day. We have an Echo device in every room and I use Echo Buds on my walks and runs. But I’m an outlier. Most of my colleagues, friends and family don’t do this....
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AI machine customers could kill your dark pattern business model
“AI will end dark patterns” tweeted Joshua Browder earlier this year. Joshua is an entrepreneur behind a fascinating site called ‘DO NOT PAY’ that makes its money helping consumers win everyday...
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